The Superior Judiciary Council
The objective of the judicial branch is to impart justice in the best possible way, such that there may be peaceful coexistence, and conflicts or problems may be resolved, while respecting the dignity of man, as well as racial and cultural diversity, in accordance with the organization of this country. The Superior Judiciary Council conducts judicial hearings in courts throughout the Colombian territory, and even with judicial entities in other countries, in which Colombian citizens are involved. Further, the superior courts ensure the establishment of judicial guidelines on all topics within the national sphere.
The judicial branch received virtual hearings, and scheduled them semi-automatically through a system that was unreliable when faced with programming modifications or adjustment. There was neither control nor traceability for hearing status, nor identification or control of the final recordings thereof. This manual scheduling system was in no way integrated with the videoconferencing system used for virtual hearings. This situation generated congestion and delays in judicial processes, when what they sought was to promote speed and effectiveness in judicial proceedings.
The VideoX Manager solution integrated those variables necessary for the scheduling of virtual hearings and special services such as video streaming, thus facilitating the completion of fields in a single form, thanks to the use of option selection lists. These minimize human error, controlling, via validators, the exactitude of information and issuing incongruency alerts.
The solution records the data entered and automatically generates scheduling identification, where the information of the individual who performed the scheduling is included, as is the date and a large part of the label for the hearing for recordings. This sped and facilitated the control of sessions and their recording.
Similarly, VideoX Manager takes the information uploaded in the form and integrates this into the videoconferencing platform in the RP1 cloud, thus automatically sending the agenda to the email calendar of those involved, with the respective notification, to their emails. This solution permits easier adjustments and modification, of which the parties involved are notified automatically online, and these are adjusted in the videoconferencing cloud platform.
When scheduling is complete, the VideoX Manager facilitates the download of consolidated reports for rapid decision making, resource assignment for special requests, effective scheduling management, and traceability reports.
The digitalization of the scheduling process, and its automatic integration with various entities involved permitted a reduction in the time necessary to program virtual hearings, and optimized the assignment of technological resources, thus increasing their use and the number of virtual hearings, which jumped from 12,482 in 2018 to 22,978 in 2019, for an increase of 84%.