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BPO Services

Service desk

Our services include on-ground and smart service desk support, using best practices in order to improve the efficiency of your processes. This helps to optimize IT user productivity and equipment control.

  • Have a single point of contact for final users.
  • First instance interaction via various channels: email, web chats, WhatsApp, and/or telephone.
  • Focus on business, not on the infrastructure life cycle.
  • Increase productivity and reduce user technological unavailability.
  • Service desk at client facilities, or at Axede, remotely.

Allied in decision making, monitoring management, and support for your technological solutions, thanks to InteraXion, dashboards, and reports, tailored with BI Xynthesis technology, which translates to added value for your business.

Field services

We provide administrative services with specialized technical assistance for care and the on-ground solution of incidents that may affect the technological infrastructure made available to users (UC, financial floor, and videoconferencing, among others). This permits operational continuity for both users and central platforms.

  • Platform administration
  • Platform assessment
  • IP6 consultation
  • BPO
  • Multi-platform and multi-brand service.
  • Service committed to user stations or client facilities.
  • Corrective support for operational continuity and service levels promised.
  • User training, in terms of problem origin and recommendations to avoid recurrence.
  • Trained personnel with tools to quickly and efficiently resolve incidents that affect operational continuity of your IT users and critical equipment.

Hands-on digital transformation

With our digital transformation consulting services, we help familiarize you with current market needs. With a digital roadmap, we design your digitalization strategy and plan. With digital office, we accompany you in the launch of your transformation plan and the attainment of products and solutions.

  • Digital strategy definition
  • Value offer generation
  • Digital communication and vision generation
  • Promotes innovation
  • Digital change planning

Axede supports you in digital transformation processes with strategy. This is unique in the market, as it is focused on the delivery of solutions that impact client productivity.